Your privacy is important to us. We value the trust you have
placed in us, and are committed to protecting and safeguarding any
personal information you give us. This document, which we update
from time to time, describes how we use and process your personal
information. It also tells you how you can contact us if you have
questions about your personal information.
offers online rental yachts services through its own websites and
mobile apps and through other online platforms such as partners’
websites. The information that follows applies to all of these
When you make a rental yachts booking or request a quote, you
will be asked for the relevant pieces of information required to
fulfil the rental yachts services requested;
To make it easier to manage your bookings, you can open a user
account. This allows you to save your personal settings, review
previous bookings and manage future bookings.
When you visit our website, even if you do not make a booking,
we may collect certain information, such as your IP address, which
browser you’re using, and information about your computer’s
operating system, application version, language settings and pages
that have been shown to you. If you are using a mobile device, we
might also collect data that identifies your mobile device,
device-specific settings and characteristics and
latitude/longitude details. We might also calculate and process
data related to the type of apps installed on a mobile device,
such as the name of the app, an app description and the category
it belongs to. None of this information by itself will be able to
tell us who you are, but it can still considered to be 'personal'
We may also receive information about you when you use certain
social media services.
Bookings: First and foremost, we use your personal information
to complete and administer your rental yacht/car/villa/jet
booking and forward required details to the rental yachts
Customer service: We provide international customer service
24/7 from our GSM team. Sharing your details with our customer
service staff allows us to respond when you need us – including
helping you find appropriate rentals and responding to queries
related to your booking.
Customer reviews: We may use your contact information to
invite you to answer a short questionnaire regarding your rental
yachts. The survey results will be used to help us better
understand and improve the service our rental yachts partners
provide to all our customers.
Marketing activities: We also use your information for
marketing activities, as permitted by law. For example: - You may
choose to subscribe to our Special Offers service in order to
receive emails notifying you of any promotions or new services we
are offering. You can opt out of this service at any time by
clicking on the ‘unsubscribe’ link in any emails we send to you.
Based on the information you share with us, individualized
offers may be shown to you on the WWW.HANSARSAMUI-YACHTING.COM
website, in mobile apps or on third-party websites, including
social media sites.
When we believe that a particular offer may be of interest to
you, we may decide to make contact with you by phone.
Other communications: There may be other times when we get in
touch by email, by phone or by texting you, depending on the
contact information you share with us. There could be a number of
reasons for this:
We may need to respond to and handle requests you have made.
If you have not finalized a booking online, we may email you a
reminder to continue with your booking. We believe that this
additional service is useful to you because it allows you to
carry on with a booking without having to search for the rental
yachts or fill in all the booking details from scratch.
When you use our services, we may send you a questionnaire or
invite you to provide a review about your experience with WWW.HANSARSAMUI-YACHTING.COM.
Market research: We sometimes ask our customers to take part
in market research. Any additional personal details that you give
us as part of the market research will be used only with your
Fraud detection and prevention: We may use personal
information for the detection and prevention of fraud and other
illegal or unwanted activities.
Improving our services: Finally, we use personal information
for analytical purposes, to improve our services, to enhance the
user experience, and to improve the functionality and quality of
our online travel services.
In certain circumstances, we may share your personal data with
The rental yachts you booked: In order to complete your
booking, we need to transfer relevant booking details to the
rental yachts supplier you have booked with. This may include
information such as your name, age, contact details (email,
address and telephone number), date and place of birth, passport
information, payment information and any preferences you
specified when making a booking.
Third-party service suppliers: We may use third-party service
suppliers to process your personal information on our behalf for
the purposes specified above. For example, we may use service
suppliers to send the booking information on our behalf to the
supplier of the rental yachts you booked with us, or we may
instruct third parties to contact you. When a booking requires
it, we may also work with third-party payment service suppliers
to facilitate payment or payment guarantees. We also work with
third-party advertisement networks to market services on other
platforms, or involve third-party suppliers for analytical
purposes. The third parties involved in any of these services
will be bound by confidentiality agreements and will not be
allowed to use your personal information for any purposes other
than those specified above.
Our business partners: We work with partner websites around
the world to distribute the rental yachts listed on our website
and mobile apps. When you make a booking on one of these business
partners’ websites, certain personal information that you give
them may be shared with us. Similarly, we may share information
with this business partner, for example, in order to manage your
booking, so that they can address queries related to your booking
and for marketing purposes. In this context, your information is
governed by the privacy policies of these business partners.
Competent authorities: We may share your personal information
with government or investigative authorities if we are required
by law (or any regulation having the force of law) to do so. Such
requirements include court orders, subpoenas and orders arising
from legal processes and criminal investigations. We may also
disclose your personal data if it is strictly necessary for the
prevention, detection or prosecution of criminal acts.
We have free apps for a variety of mobile devices. These apps
collect and process your personal details in much the same way as
our website does – and they also allow you to use location
services to find local rental yachts services.
In accordance with UK, European and Asia data protection laws,
we observe reasonable procedures to prevent unauthorized access
and the misuse of personal information.
We use appropriate business systems and procedures to protect
and safeguard the personal information you give us. We also use
security procedures and technical and physical restrictions for
accessing and using the personal information on our servers. Only
authorized personnel are permitted to access personal information
in the course of their work.
How can you control marketing emails?
Upon completion of a quote or rental yachts booking we provide
options to opt out of marketing and sales emails, if you have
remained opted in, we hope you enjoy receiving our emails, but if
you would prefer not to be kept up-to-date with our special
offers, you can opt out, or unsubscribe, from marketing
communications at any time using the ‘Unsubscribe’ link in each
tries to be open as it can be in terms of giving people access to
their personal information. Individuals can request a copy of
their information by contacting us in writing at the following
email email@example.com or at the address below
stating 'Subject Access Request' in the subject, we may ask for
further information to validate the identity of the requester to
ensure the security of the data we hold.
If we do hold information about you, you can ask us to correct
any mistakes by contacting us on the email address above or